What is Artificial Intelligence?

Human beings learn through experience, and as time goes on, we use the lessons gleaned from these experiences to reason through problems we encounter in the future. Artificial intelligence works in a similar way. Through memorization or trial and error, AI can compile a storehouse of previous experiences to determine the best way to reach a desired result. For example, an AI program can be fed decades of historical weather data in a given region to output the most statistically probable forecasts. In much the same way, AI can examine a company’s prior sales performance to infer future outcomes.

Artificial intelligence can quickly evaluate a wide range of options to find the correct solution to a problem. A good example of this can be seen in modern chess engines which utilize popular algorithms such as Alpha-Beta Pruning or the MinMax algorithm to determine which moves are most likely to produce the desired outcome, which is checkmate or the resignation of the opponent. For the chess engine Stockfish, this is done by evaluating the position of the pieces after each move and calculating all possible moves the opponent can make. Next, the AI carefully calculates the best responses to gain incremental advantages that eventually lead to victory.

In the world of healthcare, AI has found use cases in helping to predict the health outcomes of patients, the development of personal health virtual assistants, and the automation of processing health records or paperwork. Machine learning in AI may also be applied to assist physicians in improving the accuracy of diagnoses, which can improve patient experiences and outcomes.

Considering the sheer volume of patient records, faxes, and other physical documents healthcare institutions deal with on a daily basis, mistakes are bound to happen. That’s why our team at Consensus launched our AI-powered Clarity Clinical Documentation system. Clarity CD takes all the guesswork out of collating documents through real-time image capture and natural language processing. From there, Clarity will automatically identify patterns in the text to ensure all records are properly organized without the need for redundant human supervision.

The rise of artificial intelligence in business is already having a profound impact on the way companies operate and how they engage with customers. In the e-commerce industry, for example, AI can help businesses generate personalized recommendations for customers based on previous purchases or predictable behaviors. Meanwhile, AI chatbots can help e-commerce platforms more efficiently manage and process customer service queries, automate product returns, or provide individuals with answers to FAQs by correlating keywords in the chat box to previously resolved queries.

One of the most attractive features of AI is its ability to automate many redundant tasks that would otherwise consume human labor resources. This translates directly to more productive staff and more efficient workflows. For example, AI can be used to automate new employee onboarding and payroll distribution, so you can streamline the hiring process and free up time for HR staff to focus on other matters.

In a healthcare environment where prior authorizations can slow down treatment or congest patient processing, AI offers a wealth of advantages. At Consensus, our Clarity Natural Language Processing AI solution makes it easy to convert unstructured prior authorization requests into a ready-made digital format for payers. This means faster treatment times and improved patient outcomes. In addition, our Clarity system removes any guesswork or human errors that can occur during the transcription and billing process, saving your healthcare institution time and labor.

Another key benefit of artificial intelligence is its ability to improve security for both customers and employees. This is especially true for organizations such as financial institutions or hospitals that constantly handle a tremendous amount of private data. AI can assist in fraud detection, identifying suspicious emails, and mitigating human errors that can result in data breaches or other liabilities. The high level of accuracy AI achieves ensures that fewer oversights or potential security concerns fall through the cracks unnoticed, making an organization much more resilient against bad actors such as scammers or cybercriminals.